Popular Articles
Wishlist - No product links in wishlist submissions
Summary From 24 February 2025, Wishlist submissions may arrive without Product Links (URLs). This is due to an unintentional change by Squarespace. All other product information is unaffected. Wishlist submissions contain Product Titles, Product ...
Plugin no longer working (November 2025)
Summary In late 2025, Squarespace introduced a series of significant updates to how products and product forms work across the platform. These changes were applied automatically to live sites. As a result, some plugins that previously worked as ...
How long will my order take to process?
Summary Standard orders are processed within three (3) business days*. We offer an 'express' option on some products where we push your order to the top of the queue and ensure you receive it within one business day. The term 'business days' refers ...
Product Enquiry Form - submissions arrive without the product information
Summary If you are using the product Enquiry Form Extension and you purchased it before 2024 (version 2.62 or earlier) then you may be receiving enquiries that include the customer's details but don't include the product information. Background ...
Why do I need to provide the domain information?
Summary When you purchase the extension, you get a single copy of the software for use on the single website with the domain names specified on the order form. We need this information to configure the extension to work with these domain names when ...