Summary

Some customers using the Product Enquiry plugin may find that the 'Enquire' button does not respond when tapped on mobile devices. They may also find that the form button appears in the footer on their live site. Both issues are caused by an undocumented change by Squarespace. 

This issue affects older versions of the Enquiry Form plugin (those purchased before 20 April 2026). If you purchased your plugin after this date, or have a plugin subscription, this issue should not apply to you (see below).

What you might be seeing

On mobile devices, when tapping 'Enquire' or 'Inquire', nothing happens. No form opens and no action is triggered.

Desktop behaviour is typically unaffected.

What caused this

This issue is the result of a recent, undocumented change to the Squarespace platform, introduced on 17 April 2026. This change unlocked a new feature called Finish Layer but unintentionally caused problems for sites using custom code or plugins.

Who is affected

You may be affected if:

• You purchased the Product Enquiry plugin before 20 April 2026
• You are using a one-time purchase version (not the subscription version)
• Your site is being viewed on a mobile device

If you purchased as a subscription

No action is required. A fix for this issue has been applied to your plugin automatically (assuming that we still have administrator access to your website).

If you purchased the one-time version of this plugin

If you purchased the Product Enquiry plugin as a one-time purchase, you may purchase a compatibility update here: Product Enquiry Plugin upgrade.

If you purchased the plugin after 20 April 2026, please get in touch with us using our support form. To help us resolve this quickly, please ensure you provide us with administrator access to your Squarespace site. This guide explains how to provide access.