How long will my order take to process?
Summary
Standard orders are processed within three (3) business days*. We offer an 'express' option on some products where we push your order to the top of the queue and ensure you receive it within one business day.
Why isn't the product available for instant download?
When we receive an order, we carry out some pre-delivery compatibility checks to check that your website is compatible with the product and the domain names are correct. We then package the software to work with the site and send it out by email.
Digital products cannot be returned for a refund like physical products can. Carrying out these checks helps us to resolve potential problems quickly and ensure the product will be suitable.
Could my order arrive more quickly?
Yes! We try to fulfil orders as early as possible but, as we state on the order form, it typically takes up to three business days for a 'standard' order* and up to one business day for an 'express' order.
Questions?
If you have any concerns about your order, please get in touch with us.
*Our Currencies product can only be professionally installed by us and can therefore take up to five (5) business days; an express option is not available for the Currencies product.
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