Product Enquiry Form - submissions arrive without the product information

Product Enquiry Form - submissions arrive without the product information


Summary

If you are using the product Enquiry Form Extension and you purchased it before 2024 (version 2.62 or earlier) then you may be receiving enquiries that include the customer's details but don't include the product information. 

Background

Squarespace recently made a significant platform change by introducing a much-improved version of their Form Block, with better styling options, improved international support, and new features like file uploads. It’s a really positive step forward but, as part of the rollout, they have phased out the older Form Block in May 2025. 

How to solve this issue

If you purchased your Product Enquiry Form Extension before 2024 and you did not purchase a support subscription at that time, you can purchase a one-off paid Product Enquiry Form Upgrade. The upgrade can be purchased with or without professional installation.

Customers with a support subscription

Customers with a support subscription, who provided us with access to their site, should not experience any issues as a result of these Squarespace changes. Subscribers’ websites are automatically updated whenever updates become available. No additional effort is required. 

Questions

If you are not sure if you are affected by this issue or require further support, please open a support ticket or use our live chat service (available at certain times of the day/week).

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