If you used to receive form submissions by email but they’ve stopped, this article will help you identify and resolve the issue.
1. Check the email address in your Form Block
Open the Squarespace Form Block, go to the Storage tab, and make sure the email address is correct. If it needs updating, you can enter the right one here.
2. Look in your Junk or Spam folder
Sometimes form submissions can be mistakenly flagged as spam. Check your Junk or Spam folders just in case, and if you find any submissions there, mark them as “Not spam” so future emails are delivered properly. It’s also a good idea to whitelist the sender address—your email provider’s documentation will explain how to do this.
3. Check if your email has been added to Squarespace’s bounce list
If everything looks correct but emails still aren’t arriving, your email address may have been added to what Squarespace calls a "bounce list". This can happen if their system tries to send a form notification but your email server is temporarily unavailable. When this happens, Squarespace treats the address as "bounced" and may pause further delivery attempts to prevent repeated failures (and save them money!)
What to do if you're on the 'bounce list'
Unfortunately, we don’t have access to Squarespace’s internal bounce list, so we’re unable to resolve this on your behalf. The best next step is to reach out to Squarespace Customer Support, who can check and remove your address if needed. We know that’s not ideal, but they should be able to help quickly, especially at times when their live chat service (with humans) is operating.