Popular Articles
Wishlist - submissions arrive without the product list (Squarespace update)
Summary If you are using the Wishlist Extension and you purchased it before November 2024 then you may be receiving Wishlist submissions that include the customer's details but don't include the list of products. This is due to a Squarespace platform ...
Wishlist - No product links in wishlist submissions
Summary From 24 February 2025, Wishlist submissions may arrive without Product Links (URLs). This is due to an unintentional change by Squarespace. All other product information is unaffected. Wishlist submissions contain Product Titles, Product ...
Plugin no longer working (November 2025)
Summary If one of your plugins has stopped working correctly, please read through this support article. Between 2 September and 23 November 2025, Squarespace made several major changes to Squarespace websites that have "live" websites, breaking ...
How long will my order take to process?
Summary Standard orders are processed within three (3) business days*. We offer an 'express' option on some products where we push your order to the top of the queue and ensure you receive it within one business day. The term 'business days' refers ...
Datepicker - the datepicker calendar is not appearing on forms (Squarespace update)
Summary If you are using the Datepicker Extension and you purchased it before 15 May 2023 then it may be affected by some changes by Squarespace. Squarespace have rolled out a new Form Block to all Squarespace 7.0 and 7.1 sites. This new Squarespace ...