Known Issues
Wishlist heart icon appearing intermittently (May 2026)
Summary Some customers may find that the wishlist heart icon appears intermittently. This issue may affect versions of the Wishlist plugin that were purchased before 20 April 2026. If you purchased your plugin after this date, or have an active ...
Wishlist button not working on mobile (May 2026)
Summary Some customers may find that the 'Send Wishlist' button does not respond when tapped on mobile devices. The wishlist form may also be visible in the site footer on mobile devices. Both issues are caused by an undocumented change by ...
Wishlist - cart popup appears with link to checkout
Summary If you are seeing a cart popup that contains a 'Checkout' button, or your visitors are being directed to Squarespace's checkout instead of completing a Wishlist enquiry, please follow the instructions in this guide. Why is this happening? ...
The checkout button appears on the Wishlist page
Summary Websites using older versions of our Wishlist plugin may see an unexpected "Checkout" button appear on the Wishlist cart page. This issue was caused by a structural change to Squarespace's cart functionality, rather than a fault in the ...
Wishlist - submissions arrive without the product list (October 2025)
Summary If you are using an older version of the Wishlist plugin then you may be receiving Wishlist submissions that include the customer's details but don't include the list of products. This is due to a Squarespace platform update. Background ...
Plugin no longer working (November 2025)
Summary In late 2025, Squarespace introduced a series of significant updates to how products and product forms work across the platform. These changes were applied automatically to live sites. As a result, some plugins that previously worked as ...
Form submissions do not arrive in email inbox
Summary If you used to receive form submissions by email but they’ve stopped, this article will help you identify and resolve the issue. Troubleshooting 1. Check the email address in your Form Block Open the Squarespace Form Block, go to the Storage ...
Enquiry button not working on mobile
Summary Some customers using the Product Enquiry plugin may find that the 'Enquire' button does not respond when tapped on mobile devices. They may also find that the form button appears in the footer on their live site. Both issues are caused by an ...
Product Enquiry Form - submissions arrive without the product information
Summary If you are using an older version of the Product Enquiry Form plugin, purchased before 20 April 2026, then you may be receiving enquiries that include the customer's details but don't include the product information. Background Squarespace ...